Committed to Quality Healthcare Services
At Cretan Medicare, quality is at the core of everything we do. Our Quality Management Department ensures that all medical services, operational procedures and administrative processes comply with the highest standards of healthcare, safety and patient satisfaction.
Our Quality Management System is certified according to the international standard <strong>EN ISO 9001:2015</strong>, demonstrating our commitment to continuous improvement, reliable medical services and the consistent delivery of high-quality healthcare to residents and visitors throughout Crete.
Through regular internal audits, staff training and ongoing quality monitoring, we continuously improve our services, ensuring transparency, efficiency and patient-centered care across all our medical centers and ambulance services.
ISO 9001:2015 Quality Certification
Cretan Medicare is proud to be one of the first outpatient medical centers in Crete to be certified according to the ISO 9001:2015 Quality Management standard.
ISO 9001:2015 is an internationally recognized certification that confirms our commitment to strict quality control procedures, continuous improvement and consistent delivery of reliable healthcare services.
This certification reflects our dedication to patient safety, transparency and high-quality medical care for residents and visitors in Crete.
European Regional Development Fund (ERDF)
Cretan Medicare was funded for its modernization under the “Digital Convergence” Business Program, co-financed by Greece and the European Union.
EPAnEK 2014–2020 Operational Programme Competitiveness–Entrepreneurship–Innovation
The company IATRIKI FRONTIDA KRITIS MEDICAL S.A., based in the Region of Crete, has been included in the action “Upgrading of very small and small enterprises for the development of their capabilities in new markets”, with a total budget of €310 million.
The aim of the action is to improve the quality of offered products and services or to create new products/services that address specific market needs. In addition, the investment projects may aim to reduce costs or increase the efficiency of operational and production processes, and the action concerns all regions of the country.
The total budget of the investment amounts to €200,000.00, of which the public expenditure amounts to €100,000.00 and is co-financed by Greece and the European Regional Development Fund (ERDF) of the European Union.
The approved and implemented business plan includes investments in the following categories:
- Buildings, facilities, and surrounding area
- Machinery – Equipment
- Intangible expenses
- Payroll costs of employees (existing and/or new staff)
Through participation in the Action, the company achieved:
- Improvement of its competitiveness
- Increase in profitability
- Strengthening of extroversion
- Market expansion through the addition of new services
- Provision of higher quality services
- Improvement of operational procedures
- Strengthening of entrepreneurship
- Creation of quality jobs
With the contribution of EPAnEK, the company—operating in a key sector of the Greek economy—has been strengthened, yielding benefits for the country’s competitiveness as well as for the local economy and the market in which it operates.
The enterprise was funded by the ‘Competitiveness’ Programme (NSRF 2021-2027) Action ‘Advanced Digital Transformation for SMEs’ of the ‘Digital Transition for SMEs’ Package of Actions. The Action aims at upgrading micro-, small, and medium sized enterprises (SMEs) of Medium Digital Maturity, through the utilisation of advanced systems and technologies.
